What is cookie?
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to delete or turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. ( http://www.aboutcookies.org.uk/managing-cookies )
If you turn cookies off, some features will be disabled and we can not guarantee you the full functionality of our website.
We do not collect, sell, trade, or otherwise transfer to outside parties your personally identifiable cookie information.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|_ga||.connecting-software.com||Analytics||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.||2 years|
|_gid||.connecting-software.com||Analytics||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.||1 day|
|_hjid||.connecting-software.com||Analytics||This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.||1 year|
|_hjFirstSeen||.connecting-software.com||Analytics||This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.||30 minutes|
|_hjIncludedInPageviewSample||www.connecting-software.com||Analytics||This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.||2 minutes|
|_hjAbsoluteSessionInProgress||.connecting-software.com||Analytics||This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.||30 minutes|
|JCS_INENREF||www.connecting-software.com||Necessary||The cookie is a part of the website security measures and is used for anti-spam purposes.||1 hour|
|JCS_INENTIM||www.connecting-software.com||Necessary||The cookie is a part of the website security measures and is used for anti-spam purposes.||1 hour|
|_wpss_h_||www.connecting-software.com||Necessary||This cookie is used for anti-spam and security of the website.||1 hour|
|_wpss_p_||www.connecting-software.com||Necessary||This cookie is used for anti-spam and security of the website.||1 hour|
|lfuuid||www.connecting-software.com||Analytics||This cookie is installed by LeadForensics. The cookie allows us to store information about your preferences and to provide you with offers that are targeted to your individual interests.||9 years 6 months 10 days 9 hours|
|_gat||.connecting-software.com||Analytics||This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.||1 minute|
Who is the Data Controller?
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, business name or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket, or otherwise enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings that most interest you.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (email or phone inquiries).
Disclosure of your information to third parties
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How long do we retain your information?
Order information: We keep customer data only for length of time required by law for tax reporting purposes.
Mailing list: We keep the informations you used to sign up for our newsletter for as long as you remain subscribed or if we decide to cancel our newsletter service, whichever occurs first.
Correspondence and enquiries: when you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 12 further months after which point we will delete your information.
Analytics: We keep anonymous information for our analysis of our website statistics in Google Analytics for a 26 months.
How do we secure your information?
Our website is scanned and updated on a regular basis to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when you place an order on our site, to maintain the safety of your personal information.
All transactions are processed through a gateway provider ( see Stripe ) and are not stored or processed on our servers.
Your rights in relation to your information:
- to access your information and to receive information about its use
- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- to complain to a supervisory authority
EU-U.S. Data Privacy Framework
In compliance with the EU-U.S. DPF, Connecting Software commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.
In compliance with the EU-U.S. DPF, Connecting Software commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact Connecting Software at:
In compliance with the EU-U.S. DPF, Connecting Software commits to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.
The Federal Trade Commission has jurisdiction over Connecting Software’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF).
Both Connecting Software s.r.o. & Co. KG (Austrian entity) and Connecting Software Inc. (U.S. entity) adhere to the aforementioned DPF principles.
Liability for Onward Transfers
Connecting Software takes responsibility for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf. We comply with the EU-U.S. DPF Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions. In cases of onward transfer of data to third parties, Connecting Software is liable for ensuring that the third parties process personal data in a manner consistent with our obligations under the EU-U.S. DPF Principles.
Your Access to Personal Data
You may request a copy of personal information held about you. You may also request to see any personal data we hold on you, rectify it, or have it deleted. Please contact us through the Data Controller Contact Information below or fill out the form online here.
Sensitive personal information:
We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.