Privacy Policy


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website(s).

Who is the Data Controller?

Connecting Software Inc.
1776 S Jackson St, Suite 602
Denver, CO 80210
Phone: (+1) 720-285-2100
office-america@connecting-software.com

Connecting Software s.r.o. & Co. KG
Handelskai 340/5
1020 Vienna
Phone: +43 (1) 3707200
office-europe@connecting-software.com

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, business name or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket, or otherwise enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings that most interest you.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (email or phone inquiries).

Disclosure of your information to third parties

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long do we retain your information?

Order information: We keep customer data only for length of time required by law for tax reporting purposes.
Mailing list: We keep the informations you used to sign up for our newsletter for as long as you remain subscribed or if we decide to cancel our newsletter service, whichever occurs first.
Correspondence and enquiries: when you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 12 further months after which point we will delete your information.
Analytics: We keep anonymous information for our analysis of our website statistics in Google Analytics for a 26 months.

How do we secure your information?

Our website is scanned and updated on a regular basis to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order on our site, to maintain the safety of your personal information.

All transactions are processed through a gateway provider ( see Stripe ) and are not stored or processed on our servers.

Your rights in relation to your information:

  • to access your information and to receive information about its use
  • to have your information corrected and/or completed
  • to have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • to object to the use of your information
  • to withdraw your consent to the use of your information
  • to complain to a supervisory authority

Sensitive personal information:

We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contact Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

https://www.connecting-software.com/
Handelskai 340/5
Vienna, 1020
Austria
office@connecting-software.com

Last Edited on 24.05.2018

What is cookie?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Do we use cookies?

Yes. We use cookies to enhance our website’s functionality, for instance, we use cookies to use the language version or currency of your choice, remember and process the items in your shopping cart, allow you manage your Account on our website and others. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. Connecting Software is committed to protecting and respecting your privacy. We don't use cookies to collect personally identifiable information about you.

Managing cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to delete or turn off all cookies. You do this through your browser settings.  Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. ( http://www.aboutcookies.org.uk/managing-cookies )

If you turn cookies off, some features will be disabled and we can not guarantee you the full functionality of our website.

Third-party disclosure

We do not collect, sell, trade, or otherwise transfer to outside parties your personally identifiable cookie information.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Domain Type Description Duration
_ga .connecting-software.com Analytics This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years
_gid .connecting-software.com Analytics This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. 1 day
_hjid .connecting-software.com Analytics This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 1 year
_hjFirstSeen .connecting-software.com Analytics This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. 30 minutes
_hjIncludedInPageviewSample www.connecting-software.com Analytics This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. 2 minutes
_hjAbsoluteSessionInProgress .connecting-software.com Analytics This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 minutes
JCS_INENREF www.connecting-software.com Necessary The cookie is a part of the website security measures and is used for anti-spam purposes. 1 hour
JCS_INENTIM www.connecting-software.com Necessary The cookie is a part of the website security measures and is used for anti-spam purposes. 1 hour
_wpss_h_ www.connecting-software.com Necessary This cookie is used for anti-spam and security of the website. 1 hour
_wpss_p_ www.connecting-software.com Necessary This cookie is used for anti-spam and security of the website. 1 hour
lfuuid www.connecting-software.com Analytics This cookie is installed by LeadForensics. The cookie allows us to store information about your preferences and to provide you with offers that are targeted to your individual interests. 9 years 6 months 10 days 9 hours
_gat .connecting-software.com Analytics This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. 1 minute