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On December 1st, 2022, we launched our SaaS platform in the European Union so our European customers could be rest assured that their data would be hosted in the EU rather than the USA.
As a customer, you can now choose where your data will be stored geographically according to what you prefer for regulatory or policy reasons.
FAQs
Orders placed after December 1st, 2022, will have the data residency location on the confirmation mail and the token activation email.
Based on the solution you have configured, it might be possible to migrate your configuration. If migration is not possible, you will need to revert your configuration, place an order on the shop for a token that will be valid in the European Union SaaS, and add a new configuration there. It is recommended to only do this once the SaaS subscription lapses to ensure you are not paying for two subscriptions simultaneously and to avoid conflicts between the configurations. Please get in touch with our support team at https://portal.connecting-software.com should you like to move to the EU SaaS.