← Back to career page

Key Account Manager

The Role

Join Connecting Software as a Customer Success Manager in Madeira (Portugal), Malacky (Slovakia), or remotely and live your best life NOW! 

When we passed the 1000-customer benchmark, we found that we make sure everything is running with our solution, but we do not take the chance to cross-sell to our enterprise customers - this will be YOUR job. 

We have fantastic customers around the world, so we want to have a dedicated person to  get in contact with them regularly. You will be able to find out if they are happy and if they have suggestions to improve our products. A real added value is to get more details about the IT projects they have coming up and to offer our other services to their organizations. 

Job description, responsibilities and duties

You will need to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You will act as an active provider of information and advice within the triangle: customers, developers and sales/marketing department.  

Successful candidates must be social, analytical and understand the needs of the customers - both in terms of technology and business processes. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. 

If you have a software development background supported by at least 2 years’ experience and like and understand at least some of the Applications, Technologies and Enterprise software listed below. 

Technologies

  • SQL Syntax
  • Middleware
  • C#.Net
  • Azure Cloud
  • SaaS
  • OPC UA
  • ODATA
  • REST API's
  • CMIS

Applications

  • Dynamics 365 and Office 365
  • Salesforce.com
  • SharePoint
  • Exchange Server
  • D365 AX+NAV (D365 Business Central, D365 for Finance)   
  • Quickbooks
  • G Suite
  • SAP

Enterprise Software

  • Business processes
  • ERP, CRM, DMS, ECM, Collaboration and Marketing Automation
  • IT architecture, SaaS and Software Integration

Soft Skills

  • Understand of different cultures and behavior especially North American
  • Communicate with technical and non-technical people  

We are looking for candidates with university-level education!

Technical Skills

  • Software Development and Integration, Business Software

Language skills

English - Proficiency (C2) - as you will mainly work with English this should be natural for you.

The position is suitable for experienced professionals which are goal and success oriented, passionate and motivated individuals.

Send your CV in English with your photo and tell us why you’re the best applicant via E-mail to: berndorfer@connecting-software.com.

Department
Sales

Location
Madeira, Portugal
Malacky, Slovakia
Remote

Workplace Type
On-site, Hybrid, Remote

Job Type
Full-time

APPLY NOW

Why Join Us

At Connecting Software, you’re not just taking a job – you’re joining a friendly, international team that genuinely enjoys building things together.

Make a difference

International environment, human size

We’re a global company with colleagues and customers in different countries, but we keep a flat structure and short decision lines. You’ll work closely with management (including the CFO) and other teams, not hidden behind layers of hierarchy.
Flexible working hours

Friendly and Flexible

This role is mainly office-based, so you can be close to the team. We believe this makes collaboration, learning, and decision-making faster and more effective. At the same time, we understand life happens, so occasional work from home is possible when needed and agreed in advance.
Keep learning

Stable company, longterm mindset

We’ve been in the market for many years, with our own solutions and a base of recurring customers. We invest in longterm relationships – with clients and with our people.
Coffee and tea

Team spirit and respect

We value openness, honesty, and mutual respect. We work together, celebrate wins together, and support each other when things get busy. Your voice matters here.
Social events

Company gatherings & team spirit

Several times a year, we bring people together for company gatherings and team events. These are moments to connect in person, share ideas, align on our vision, and simply enjoy spending time together. They help us strengthen trust, collaboration, and a real sense of belonging across countries and departments.
Responsibility

Learning and growth

You’ll be exposed to international accounting topics, IT/tech business models, and modern tools. We encourage continuous learning, knowledge sharing, and taking on new responsibilities as you grow.